Stealth

Fly On A Wall…

Have you ever wanted to be a fly on the wall when a customer walks through your door?  Have you ever wondered how they were met, and if they had received a great service?

or

When The Cats Away…

Have you longed to know what is happening to your business when you or the manager are away?

The LMC Stealth service is more than just a mystery shop; it’s a service which gives you the true goings on throughout your business.

The unique undercover stealth service can develop your business in numerous ways including;

Stealth Worker

The LMC stealth worker will work undercover and produce a report on the ‘true’ workings of the kitchen, reception and overall business.  Specific areas include; hygiene standards, legal compliance and ‘due diligence’,

Stealth Guest

LMC will put themselves in your customer’s shoes and sample every product and service your business has to offer.  We will compile a comprehensive report which will reveal many opportunities your business could take advantage of, including; does the menu match the venue for example have you a 3 star hotel and yet a 5 star menu, can customers afford to eat? Is there a fussy menu, How efficient are your staff? And how motivated?, we will also look at staff presentation and habits, customer loyalty and listening to what they want to eat, feedback forms, profitability in food and drink, food presentation - remember we buy with our eyes, the customer experience i.e.; give me good food and a good time in good time.

Take Advantage of Stealth

Contact us for a private appointment where we will listen to you and your business needs.  We will then diagnose and produce a stealth package to help you take your business forward.